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How 789vip Handles Your Personal Information

Your account data, payment details and browsing activity are handled with care at 789vip — this page tells you exactly what we collect, why we collect it, and how you can control it.

Account data protectionDANA, OVO, GoPay payment privacyYour right to access and delete dataCookie and session controlsDirect contact for data requests

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DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you want to access, correct or remove your personal data, our support team handles these requests directly. You can reach us through live chat on the 789vip site, by email, or through the in-app help section on your mobile account. We aim to acknowledge data requests within a reasonable period and will keep you updated on progress through the same channel you used to reach us.

Team online

Live Chat

Start a live chat session on 789vip — identify yourself with your registered account email and describe your data request clearly.

Email Support

Send your request to our support email address found in the account help section. Include your account username and the nature of your data query.

In-App Help

Open the help menu inside your mobile account, select Privacy or Account Settings, and submit a request directly from your device.

DATA SECURITY PRACTICES

How We Protect and Manage Your Data

Security is built into every layer of your account — from the moment you log in with your OTP to the way your DANA or OVO payment reference is stored. We use SSL encryption on all data transfers and limit internal access to your personal information to staff who need it to operate your account. Cookies help us keep your session active and remember your wallet preference so you do not have to re-enter it each visit. You can clear or block cookies through your browser settings at any time, though some account functions may be affected.

Encryption on All Transfers

Every data transfer between your device and our servers is encrypted via SSL. This covers login, payment processing through DANA, OVO or GoPay, and account updates.

Cookie and Session Management

We use session cookies to keep you logged in and preference cookies to remember your wallet choice. You control cookie settings through your browser at any time.

Data Retention and Deletion

We hold your data only as long as your account is active or as required under applicable obligations. Once that period ends, personal records are deleted from our systems.

Account Access and OTP Verification

Every login triggers an OTP check to your registered number. This prevents unauthorised access and means account changes cannot happen without your confirmation.

What We Collect and Why It Is Needed

789vip Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information needed to verify your identity and process your transactions — your name, contact details, and the payment method you use, whether that is DANA, OVO or GoPay. Transaction records are kept to match deposits and withdrawals to

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your account wallet accurately. We also collect device and session data — your browser type, IP address and page interactions — so the platform loads correctly on your mobile and we can detect unusual access patterns. We do not sell your personal data to third parties.
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Payment data tied to DANA, OVO or GoPay flows through encrypted channels; we store only the reference identifiers, not your full wallet credentials. If you contact our support team, the conversation log is retained to help resolve follow-up queries. Data we no longer need for account
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operations or legal obligations is deleted on a rolling schedule. This policy applies to all accounts registered on 789vip. Availability of services depends on local law and eligible regions in Indonesia.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Policy Questions, Answered

These are the questions we hear most often about how 789vip handles personal data. If your question is not covered here, contact us through live chat or the in-app help menu and we will respond through your chosen channel. Players in Palembang and across Indonesia can use the same contact paths to raise privacy concerns.

We collect your name, email address, mobile number and the payment method you choose — DANA, OVO or GoPay. Identity verification may require a document upload depending on your account activity.

We store only the transaction reference identifier from your e-wallet, not your full wallet credentials or PIN. All payment data moves through SSL-encrypted channels before being logged.

Yes. Submit a data access request through live chat, email or the in-app help section. We will confirm your identity and provide a summary of your stored account data.

Contact our support team with a deletion request. We will review which data is subject to legal retention obligations and remove everything outside those requirements within a reasonable period.

We do not sell your data. We share only what is necessary with payment processors like DANA, OVO and GoPay to complete transactions, and with service partners under confidentiality agreements.

Cookies keep your session active and remember your wallet preference. You can disable them in your browser settings, though some account features — like staying logged in — may stop working correctly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 789vip Handles Your Personal Information

How to Reach Us About Your Privacy

Live Chat

Email Support

In-App Help

How We Protect and Manage Your Data

Encryption on All Transfers

Cookie and Session Management

Data Retention and Deletion

Account Access and OTP Verification

Your Privacy Policy Questions, Answered

01 What personal data does 789vip collect when I register?

02 How is my DANA, OVO or GoPay payment data stored?

03 Can I request a copy of the data 789vip holds on me?

04 How do I ask 789vip to delete my personal information?

05 Does 789vip share my data with third parties?

06 How do cookies affect my account and can I turn them off?

Privacy Policy

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